the official website of Janome UK

Terms & Conditions


Product Details

We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our online shop. All prices and offers shown on this site are subject to stock availability. E & OE. Every effort is made to ensure accurate information and descriptions. However, we will not be held responsible for errors or omissions displayed on this website. All colours of products shown on this website are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.

Making A Purchase

Once you’ve selected the item you wish to purchase just click on the ‘add to basket’ button. When you’ve selected everything you need click on ‘checkout’ and follow the links which take you through the checkout and our secure online payment process.

Most major credit and debit cards are accepted.

Shipping And Handling

Orders of £30.00 and over are shipped to mainland UK addresses FREE of charge. Smaller orders below £30.00 will carry a shipping charge of just £5.00. We DO NOT ship to addresses outside the UK and the Republic of Ireland.

Delivery Schedule

Providing the items ordered are in stock, we will normally dispatch within two working days. Please bear in mind that our offices do not operate at weekends.

Back Orders.

If your item is not in stock, we will back order for you. You may choose to cancel your order if you would rather not wait.

Tax Charges

Prices shown in our online shop include VAT at the appropriate rate.

Credit Card Security

We use the most up-to-date and secure system available. Our secure payment gateway means that credit / debit card details cannot be viewed over the web. This system communicates between our bank and the customer’s bank or card provider, and because none of the card details are stored or downloaded, this information cannot be accessed and later used for fraud.

Product warranty

Most of our sewing machines and overlockers come with a two years parts and labour warranty. Full details are included with each product. This two years may be extended to up to 5 years. This option is available on the majority of models sold in the UK. An application form is enclosed with each product and there is also the option to purchase an extended warranty online. This extended warranty is covered by Janome UK Ltd and is not subcontracted out or insured. Parts & accessories do not carry the two year warranty. If you need help contact us on 0161 666 6006.

Privacy Policy

Please refer to our separate statement on this website

Returns Policy

If for any reason you are not satisfied with a product purchased via our Online Shop, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom. The following terms and conditions will apply:

The Customer must inform us of any intention to return the item / items within 7 days of receipt of the goods either by phone or email. Where an item has arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods. Janome will advise the customer with regards to the method of return of the goods and the cost will be borne by Janome. Janome will pay the return carriage cost if the item was found to be faulty, transit damaged or if the item was sent by us in error.

With the exception of items that were delivered and found to be damaged or faulty.
The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where valuable items are being returned it is advisable that customers should select insured shipping, as Janome will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned.

With the exception of items that were delivered and found to be damaged or faulty:
Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. Software, Memory Cards, Design CDs must be unopened and any security seals and / or shrink-wrap must be intact.

Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase.
For security purposes, we may need to contact the customer to verify details. Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at Janome UK.

Janome will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all goods being returned are complete before being parceled up and returned. Please ensure that you carefully pack any items being returned to us. As the sender, the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK ‘s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Janome UK Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
weee

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.